Privacy Policy

1. Information We Collect

At Linnet Academy, we are committed to protecting your privacy and ensuring the security of your personal information. We collect the following types of information to provide you with our academic services:

• Personal Information: Name, email address, phone number, and any other information you provide directly to us during the ordering process or when contacting our support team.
• Academic Information: Details about your assignments, course requirements, deadlines, and any specific instructions needed to complete your academic work.
• Usage Data: Information about how you interact with our services, including IP address, browser type, device information, and access times to improve your experience.
• Communication Data: Records of our conversations through email, WhatsApp, or other communication channels to ensure quality service delivery.

2. How We Use Your Information

We use your personal information exclusively to provide and enhance our academic services while maintaining the highest standards of confidentiality:

• Service Delivery: To process your orders, assign appropriate experts, and deliver high-quality academic assistance tailored to your specific requirements.
• Communication: To keep you informed about your order status, provide updates, and address any questions or concerns you may have about our services.
• Quality Assurance: To ensure our services meet your expectations and maintain our high standards of academic excellence.
• Payment Processing: To securely process transactions and manage billing for the services you request.
• Security Protection: To safeguard our services against unauthorized access, fraud, and other security threats.

3. Data Sharing & Confidentiality

We take your privacy seriously and maintain strict confidentiality regarding your personal and academic information:

• No Third-Party Sharing: We do not share, sell, rent, or lease your personal information to any third parties, marketing agencies, or external organizations.
• Internal Access Only: Your information is accessible only to authorized team members directly involved in providing your requested services.
• Expert Assignment: Relevant assignment details are shared only with the expert assigned to your project, and they are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose information only when required by law or to protect our rights, property, or safety, or that of our users or others.

Your academic work and personal details remain completely confidential within our secure systems.

4. Data Security Measures

We implement comprehensive security measures to protect your information throughout our service delivery process:

• Secure Systems: We employ industry-standard security protocols and encryption methods to protect your data during transmission and storage.
• Access Controls: Strict access controls ensure that only authorized personnel can view your information, and all team members sign confidentiality agreements.
• Regular Audits: We conduct regular security assessments and updates to maintain the integrity of our protection systems.
• Secure Payments: All payment transactions are processed through secure, encrypted channels to protect your financial information.

While we implement robust security measures, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You maintain control over your personal information and have the following rights:

• Access & Review: You can request access to the personal information we hold about you and review how it's being used.
• Correction & Updates: You have the right to correct or update any inaccurate or incomplete personal information.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal and operational requirements.
• Communication Preferences: You can opt-out of non-essential communications at any time while maintaining access to important service-related updates.
• Service Limitations: You can choose what information to provide, though certain details are necessary for us to deliver our services effectively.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Policy Updates & Changes

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements:

• Notification: We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.
• Review Period: We encourage you to review this policy periodically to stay informed about how we protect your information.
• Continued Use: Your continued use of our services after any changes indicates your acceptance of the updated policy.
• Material Changes: For material changes that affect your rights, we will provide more prominent notice and may seek your consent where required by law.